At Crest & Couture, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make purchases from us. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: Includes your name, email address, phone number, billing and shipping addresses, and payment details when you make a purchase or register for an account.
- Non-Personal Information: This includes your IP address, browser type, and browsing behavior, which helps us improve the functionality of our website.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, track your preferences, and gather statistical data.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and ship your orders, and to communicate with you about your order status.
- Customer Service: To respond to your inquiries and provide customer support.
- Marketing: To send you promotional materials, updates, and special offers (with your consent). You can opt out of receiving these communications at any time.
- Website Improvement: To monitor and analyze usage patterns and trends, allowing us to enhance the user experience on our site.
- Legal Compliance: To comply with any applicable laws, regulations, or legal proceedings.
3. How We Protect Your Information
Crest & Couture uses reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. This includes secure socket layer (SSL) technology to encrypt sensitive information during transmission.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or shipping orders. These parties are required to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to legal processes such as subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
5. Your Rights
As a user, you have the following rights regarding your personal information:
- Access and Correction: You can access and update your personal information by logging into your account on our website.
- Deletion: You have the right to request the deletion of your personal data from our records, subject to certain legal exceptions.
- Opt-Out: You may opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or adjusting your preferences in your account settings.
6. Cookies and Tracking Technologies
Cookies are small files placed on your device that help us improve your browsing experience. We use cookies to:
- Remember your preferences and login information.
- Track website traffic and performance.
- Personalize your shopping experience.
You can adjust your browser settings to refuse cookies or notify you when cookies are being sent. However, disabling cookies may affect the functionality of certain parts of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any linked websites before providing any personal information.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, we will securely delete or anonymize your information.
9. International Data Transfers
As Crest & Couture operates in China and the UAE, your personal data may be transferred to, and processed in, these countries. We take appropriate measures to ensure that your data is handled securely, in compliance with relevant data protection laws.
10. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete the information.
11. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through a notice on our website.